Return and Refund Policy

Your satisfaction is our goal. If you are unhappy with your purchase, please get in touch with us by email first. We are pleased to accommodate returns and exchanges within 30 days from the date you have received all items.

All hair product returns must be unworn, unwashed, original lace( uncut ), original curl pattern, and still have the original package & gifts attached.

Note:

1. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items, and shipping charges must be prepaid.

2. Returned items must be unworn, unwashed, uncut, and unstyled (without any stains from makeup, deodorant, or wear) with gifts and product package attached. Defective items must be reported by email within 30 days of receipt. Without any prior report/notification, we will not issue the refund. If you believe you have received an incorrect item, please contact us within 30 days of receiving your package. Report email: info@yasohair.com.

Refund:

1. If the return is due to our problems (Such as incorrect products, quality problems of products), we will provide a full refund for you;

2. If the return is due to buyer’s problems (Such as don’t like/want, ordering the wrong product/size ), we will remove $30 from your refund as a loss of freight and handling fee, and you must contact us for return within one month of receiving.

3. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and we will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days. If you no longer use the original card, please contact us.

4. If you have any problem with order/products/payment, please contact us first. If you return the items without prior contact, or there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.

Cancellation & Exchange:

If you want to cancel/change your order before shipping out, please get in touch with us by email or Whatsapp asap; Once your order has been shipped out, we will not be able to change/cancel it for you.

If you need to exchange a different item after the order is shipped out, you can email info@yasohair.com for the Return Info.